Dear Valued Customer,
We appreciate your patience and continued business with us through these uncertain times. Like all of you, we are reacting to the recent government announcements and we are:
– Transitioning office-based staff to work from home
– Increasing our production team and working longer hours to keep up with the demand
– Stopping all non-courier collection of orders from our warehouse
This may result in longer call wait times as staff phone functionalities will be limited outside of the office. As you know, we are managing triple the volume of orders we normally receive – we are doing all that we can to increase our production and processing capability while keeping our staff safe, but despite this we are operating an average of 5 days behind in several areas of the business – particularly in dispatch.
A major contributing factor to the delays is that we are receiving multiple orders from the same customers on a daily basis. Please help us to help you by consolidating your orders for one placement a day or 2-3 times a week and then sending them to us. If you can help with this we would greatly appreciate it and it will enable us to be more efficient.
SUPPLY ISSUES:
We are unfortunately experiencing some raw material supply issues as our suppliers are also overwhelmed. At this point this affects:
VIRUCIDE / KEMSOL FOAM HANDS / SEMSOL ANTI BAC FOAM SOAP / KEMSOL STERI-DRY / KEMSOL HYDROGEN PEROXIDE (RESTRICTED) – We are now out of stock of these for some time. We do have alternative products that our Customer Services team can inform you about.
MICROBAN HAND SANITIZER: Further to our previous communication about the extremely high demand and supply limitations put in place by NZ’s largest ethanol supplier, we are now able to resume accepting orders within reason, as supplies are still limited for sanitizer product with raw material scheduled to arrive at the end of April. Please note, the orders sent through prior to the 6th of March will remain in our system and be prioritized.
SANITISER FOAM DISPENSERS: We are out of stock currently but are working with a new supplier to have stock available as soon as we can. We will update customers as soon as we have a confirmed date.
RETURNS POLICY: Please be aware that due to the circumstances we will not be accepting any returns of hand sanitizer product of any variety ordered during the Coronavirius outbreak. Once the outbreak is deemed to be over our policy on these products will return to normal.
Please use Sales@kemsol.co.nz email to inquire about product availability, ETA for your orders, or any other product and order related concerns you have. We will keep you informed of any further people, product or business updates as they develop.
We hope you’re all safe and well during these unprecedented times. We will continue to work as hard as we can to supply the product you need.
– The Chemical Solutions Team
